TruCare vs Infinx: Collections-Based Pricing vs Managed Services at Scale

Infinx sells AI-driven patient access and revenue cycle software alongside managed services, with more than 7,200 staff across the US, India, and the Philippines. TruCare offers a revenue operating system with certified billers for practices and groups. Both cover the front end and credentialing.

How they differ

• Buyer: Infinx serves hospitals, health systems, physician groups, labs, and dental practices across 30+ specialties.
• Entry price: Infinx says annual engagements start at $5,000 per month. TruCare publishes rates from 2.49% of collections, so cost follows your revenue.
• Coverage: Both offer eligibility, prior auth, A/R, denials, credentialing, and intake support.
• Ownership: A KKR fund took a significant minority stake in Infinx in 2024.

Where they overlap

Both combine software with people, cover the front end and the back end, and offer credentialing. Both use AI for routine work like eligibility and claim status, with staff on the exceptions.

Choose TruCare if

You are a smaller practice or a growing group that wants pricing tied to collections and one team across intake, billing, and credentialing.

Choose Infinx if

You are a larger organization that wants AI paired with offshore staffing at volume. Infinx reports more than 400 provider organizations as customers.

Questions to ask on your demo

• Cost: What will we pay at our real monthly claim volume, all fees included?
• Team: Who handles our account day to day, and where are they based?
• Credentialing: How long does enrollment take for a new provider?

The bottom line

Infinx is built for volume and offers many contract types, from per transaction to managed services. TruCare is built for practices and groups that want simple pricing tied to collections. Compare both at your actual monthly claim volume.