Question 1

What does TruCred manage for each provider?

Accepted Answer

Licenses, DEA registrations, NPIs, board certifications, and malpractice coverage, plus the CAQH profile and every payer enrollment. Each provider gets one verified profile that auto-populates payer applications, and in-network status is tracked across payers, locations, and products.

Question 2

How quickly can a new provider start billing?

Accepted Answer

Clients see payer enrollment 3x faster than the industry average, and new providers typically reach billable status in weeks, not months. Payer review times still vary by payer and state, so TruCred removes the delays you control: incomplete packets, lapsed CAQH attestations, and unanswered payer requests.

Question 3

Can TruCred handle multiple states and payer panels?

Accepted Answer

Yes. Status is tracked per provider, per payer, and per state, so a multi-state telehealth roster stays in one view. License renewal cycles and Medicaid rules differ by state, and each one is tracked on its own clock.

Question 4

What happens after a provider is enrolled?

Accepted Answer

TruCred keeps watching. It tracks CAQH re-attestation every 120 days, payer recredentialing, Medicare and Medicaid revalidation, and license and DEA expirations, and sends reminders before anything lapses.

Question 5

How does credentialing connect to billing?

Accepted Answer

Verified provider data syncs with TruIntake and TruRev. Scheduling uses the verified profile, and claims are built on the same NPI, taxonomy, and enrollment data, which keeps credentialing errors from reaching claims.

Question 6

What does TruIntake handle before a visit?

Accepted Answer

Patients book and complete forms on their own device, at any hour. TruIntake verifies eligibility with the payer and calculates patient responsibility before the visit, so your team can collect at the point of contact.

Question 7

How does TruIntake reduce eligibility denials?

Accepted Answer

Coverage is checked against the payer, not copied from an old card. When a patient seems to have no coverage, insurance discovery looks for an active plan before the balance is written off. Clients see a 35% to 50% reduction in eligibility denials.

Question 8

Does TruIntake work with our EHR?

Accepted Answer

TruCare works with the majority of EHRs, including Epic, athenahealth, eClinicalWorks, AdvancedMD, and DrChrono. Intake data flows into your EHR verified, so staff do not re-key it.

Question 9

Will this reduce the load on our front desk?

Accepted Answer

Scheduling and forms move to the patient's device, which takes most of the phone work off your front desk. Clients see 60% fewer calls to the front desk and 70% faster patient onboarding.

Question 10

Can we collect patient balances upfront?

Accepted Answer

Yes. Patient responsibility is calculated from the payer's response before the visit, so the balance is known when the patient arrives. Clients see a 49% improvement in upfront collections at the point of contact.

Question 11

What does TruRev automate?

Accepted Answer

Charge scrubbing, claim submission, payment posting, and reconciliation, all using payer-specific rules. Rejections are flagged by AI and worked by certified billers, from charge submission to cash posting, denials, and follow-up.

Question 12

What results do clients typically see?

Accepted Answer

Clients see first-pass acceptance above 95%, a 38% reduction in Days in AR, and an average net collection rate of 96%. Your results depend on your specialty, payer mix, and starting point, so we review your current numbers first.

Question 13

Do we need to replace our billing team?

Accepted Answer

No. TruRev moves your billers off data entry and status checks and onto the exceptions the rules engine flags, which is the work that recovers money. TruCare's certified billers can work alongside your team or handle billing for you.

Question 14

What happens to our open claims when we switch?

Accepted Answer

Onboarding starts with your current setup. We enroll your practice with our clearinghouse, build your fee schedules and in-network payer list, and load your patient census, then plan how open A/R is worked through the transition.

Question 15

How are denials handled?

Accepted Answer

Denials surface when the remittance posts, not weeks later. Each one is routed with its reason code to a certified biller for correction, resubmission, or appeal, and TruIntel ranks denial reasons so the root cause gets fixed.

Question 16

What can we see in TruIntel?

Accepted Answer

Collections by payer, denial reasons ranked, A/R aging by bucket, and provider productivity, in one live view. You spot a bottleneck while there is still time to fix it.

Question 17

Where does the data come from?

Accepted Answer

TruIntel consolidates data from providers, patients, and payers across TruCred, TruIntake, and TruRev. Nothing has to be exported from one tool and reconciled in another.

Question 18

Can we build our own reports?

Accepted Answer

Yes. Alongside KPI dashboards and trend analysis, TruIntel supports custom reports for the metrics your team tracks.

Question 19

What impact does TruIntel have?

Accepted Answer

Clients see 37% lower claim rejections and 45% higher throughput per staff member, because teams act on current numbers instead of last quarter's.

Question 20

Who on our team can see the data?

Accepted Answer

Access is role restricted, so each person sees what their role requires, and every access is logged.

Question 21

How much does TruCare cost?

Accepted Answer

Rates start as low as 2.49%. Your rate depends on your specialty, monthly collections, and the services you need, so we quote it after a short review of your practice.

Question 22

How do we get a quote?

Accepted Answer

Fill out the form on our pricing page with your specialty, average monthly collections, and the product you are interested in, and our team will follow up. You can also call (760) 589-6611 or email info@gettrucare.com.

Question 23

Can we start with one product?

Accepted Answer

Yes. You can start with a single product, such as TruCred or TruRev, or run the full TruCare OS. The products share one record, so adding another later does not mean re-entering data.

Question 24

Is there a minimum practice size?

Accepted Answer

No. TruCare works with independent providers, growing groups, MSOs, and digital health companies, and your quote reflects your volume.

Question 25

How are billing fees collected?

Accepted Answer

For billing services, payers pay your practice directly. TruCare then deducts the fee set in your order or pricing schedule from your linked account.

Question 26

How does TruCare protect patient data?

Accepted Answer

Data is encrypted in transit and at rest, and access is role restricted and logged. TruCare combines enterprise-grade security features with regular audits.

Question 27

Do you sign a Business Associate Agreement?

Accepted Answer

Yes. TruCare signs a Business Associate Agreement (BAA) with every client, as HIPAA requires for any vendor that handles protected health information on your behalf.

Question 28

Where is our data stored?

Accepted Answer

In the United States. TruCare's systems and its hosting providers, such as Amazon Web Services, are based in the United States, and your data is processed there.

Question 29

Do you sell or share our data?

Accepted Answer

TruCare does not sell personal information. Data is shared only with vendors that help deliver the service, under written agreements that limit their use, and with claims clearinghouses to process your claims.

Question 30

How does TruCare support compliant billing and credentialing?

Accepted Answer

TruCred monitors every license, DEA registration, NPI, and certification and sends reminders before an expiration. TruRev checks claims against payer-specific rules before submission, and every submission and follow-up is recorded in an audit trail.

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