Credentialing, intake, and billing all touch protected health information. TruCare is built to handle it that way.
HIPAA
Safeguards for protected health information across credentialing, intake, and billing.
Business Associate Agreement
We sign a BAA with you, as HIPAA requires for any vendor that handles PHI on your behalf.
Audit trails
Every credentialing submission and follow-up is recorded, so you can see what happened and when.
US data processing
Our systems and hosting providers are based in the United States, where your data is processed.
How we safeguard your data
Data protection
Patient and practice data is protected at every stage, from the first form to the final payment.
Encryption. Data is encrypted in transit and at rest.
Secure connections. Traffic between your team and TruCare runs over encrypted SSL connections.
Trusted hosting. The platform runs on established infrastructure providers such as Amazon Web Services.
Payment processing. Patient payments are processed through Stripe, a dedicated payment processor.
Access controls
Only the right people see the right data, and every access leaves a record.
Role-based access. Each user sees what their role requires, and nothing more.
Access logging. Access to the platform is logged, so activity can be reviewed.
Password protection. Every account is password protected.
Individual logins only. Shared or group email addresses can't be used as account logins.
Oversight and privacy
Security is reviewed on a schedule, and your data is never for sale.
Regular audits. Security features are paired with regular audits of the platform.
Industry-standard safeguards. Procedural and technical measures are consistent with industry practice.
Vendor agreements. Vendors work under written agreements that restrict how they use your data.
No data sales. TruCare does not sell personal information to any company or organization.
Your data goes only where your work needs it
Clearinghouses
Claim data goes to insurance clearinghouses so your claims can be submitted and processed.
Service vendors
Hosting, payment, and communication vendors get only what they need to deliver the service.
No one else
TruCare does not sell personal information to any company or organization.
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