Our vision

Transforming healthcare operations

Practices run on four jobs that were never built to work together: credentialing, intake, billing, and reporting. TruCare OS turns them into one operating system, so your team spends its time on patients, not paperwork.

See TruCare in action Read our vision

Why we built TruCare

Healthcare operations were never built as one system

Credentialing, intake, billing, and reporting grew up as separate tools run by separate people. Every handoff between them is a place where revenue leaks.

Provider data typed again and again

The same NPI, license, and address get retyped into every payer portal and billing system.

Coverage copied, not verified

Insurance details come from an old card instead of the payer, and the claim is built on them.

Credentials that lapse quietly

A missed CAQH re-attestation or license renewal stops payment on a provider who was billing fine.

Claims built by hand

Charges are keyed in and sent in weekly batches, so errors reach the payer before anyone sees them.

Denials found weeks later

Rejections wait in remittance files until someone has time, and many are never appealed.

Reporting in four places

Numbers live in separate systems, so problems show up after the month has closed.

24.33%

of denials trace back to registration and eligibility, the top cause

84%

of denials are potentially avoidable

Most lost revenue isn't lost at the payer. It's lost at the handoffs, before the claim is ever sent.

Source: Optum 2024 Revenue Cycle Denials Index, based on about 124 million claim remits from more than 1,400 US hospitals in 2023.

Our vision

One record, from the first credential to the final payment.

We believe practices should run on a single operating system, where the information collected at intake builds the claim and the provider data verified in credentialing feeds billing, without anyone re-entering it.

Enter it once

Provider and patient data is captured once, verified at the source, and reused everywhere it's needed.

Automate the routine, escalate the exception

Rules handle the predictable work. People, including certified billers, handle what the rules flag.

Show the whole cycle, live

Every team works from the same real-time numbers, instead of last quarter's reports.

How TruCare OS works

Data entered once moves through every step

Step 1 · Provider

TruCred verifies once

Licenses, NPI, CAQH, and payer enrollments live in one verified profile.

Step 2 · Patient

TruIntake validates

Eligibility and patient responsibility are confirmed before the visit.

Step 3 · Claim

TruRev submits

Claims are scrubbed with payer-specific rules, then sent and reconciled.

Step 4 · Payment

TruIntel reports

Collections, denials, and A/R land in one live view for every team.

No re-entry, and nothing to reconcile between tools.

The transformation

What changes when it's one system

AreaBeforeWith TruCare OS

Credentialing

Before: Spreadsheets, portal logins, and phone follow-ups

With TruCare OS: One verified profile, tracked per payer, with alerts before anything lapses

Patient intake

Before: Clipboards, callbacks, and coverage copied from cards

With TruCare OS: Digital forms, payer-verified eligibility, and balances known before the visit

Claims

Before: Built by hand and sent in weekly batches

With TruCare OS: Scrubbed against payer rules and submitted automatically

Denials

Before: Found weeks later, and often never appealed

With TruCare OS: Flagged by AI for rapid resolution and worked by certified billers

Reporting

Before: Four systems and last quarter's numbers

With TruCare OS: One live view of collections, denials, and A/R

The impact

What transformation looks like in numbers

A telepsychiatry network unified credentialing, payer enrollment, intake, and billing on TruCare OS, saved 89% of admin hours, and consolidated 5 tools.

96%

Average net collection rate across clients

38%

Reduction in Days in AR

6–20%

Revenue growth in the first 90 days

75%

Of admin tasks automated

For your team

Less admin work for every role

Practice owners

See the whole revenue cycle, and grow without rebuilding your back office.

Less: Chasing reports across systems

More: Decisions made on live numbers

Front desk

Patients book, fill out forms, and see what they owe before they arrive.

Less: Phone tag and clipboards

More: Time with patients at check-in

Billing team

The rules engine handles routine claims and flags the ones that need a person.

Less: Keying claims and status calls

More: Working the claims that recover money

Credentialing specialists

One profile fills every application, and follow-ups run on a schedule.

Less: Retyping profiles into portals

More: Getting providers billable sooner

Run your practice on one system

Focus on patients. Not admin work.

See use cases