Key Takeaways
A clearinghouse is a regulated entity, not just software. It handles protected health information, so it must follow the HIPAA Privacy, Security, and Breach Notification Rules directly.
The best medical billing clearinghouse depends on your payers. Payer connections, claim edits, and ERA enrollment matter more than the headline price.
Free does not mean every payer. Availity and Office Ally offer free routes, but only for participating or sponsoring payers.
One clearinghouse is a single point of failure. The February 2024 Change Healthcare cyberattack showed what an outage costs, so keep a backup connection.
Ratings are scarce. KLAS, G2, and Capterra cover the larger names, while smaller clearinghouses rest on Google reviews and published terms.
1. Waystar
Waystar
Louisville, KY
4.4 / 5 · Our rating
Best for
Practices and health systems that want deep claim editing and strong user ratings
Company Overview
Pros and Cons
Pros
- Best in KLAS 2025 for claims management and clearinghouse, with a 91.8 score
- Large edit library and claim monitoring across hundreds of payers
- High ratings on G2 and Capterra
- Handles professional and institutional claims
Cons
- Pricing is quoted, not posted
- Some reviewers report billing and integration frustrations
- Reported clean claim rates come from the company
Pricing
Best For
Key Features / USPs
Our Verdict
Reviews from Reddit, Google, and Trustpilot
Google“The clearinghouse was very straightforward to use and customer service was beyond excellent. Jordan Miller was quite helpful and I loved the integration with my EMR.”
Trustpilot“No Trustpilot review yet.”
Reddit“No Reddit reviews yet.”
Average Review Score and Summary of Reviews
2. Stedi
Stedi
New York, NY
4.9 / 5 · Our rating
Best for
Software companies and digital health teams that want an API-first clearinghouse
Company Overview
Pros and Cons
Pros
- Pay-as-you-go pricing with no monthly minimum
- API, portal, and SFTP access to claims, eligibility, and ERAs
- Unlimited providers and a signed Business Associate Agreement
- The highest G2 rating on this list
Cons
- Built for developers rather than front-office staff
- Per-transaction pricing needs volume estimates
- Few reviews so far
Pricing
Best For
Key Features / USPs
Our Verdict
Reviews from Reddit, Google, and Trustpilot
Google“No Google reviews yet.”
Trustpilot“No Trustpilot reviews yet.”
Reddit“No Reddit reviews yet.”
Average Review Score and Summary of Reviews
3. Availity
Availity
Jacksonville, FL
3.6 / 5 · Our rating
Best for
Practices that want a free multi-payer portal and a clearinghouse route
Company Overview
Pros and Cons
Pros
- Free access to many transactions with sponsoring health plans
- Used as the provider portal by many major payers
- 90.6 KLAS score for Essentials Pro
- Eligibility, authorizations, claims, and remittances in one login
Cons
- Free access covers participating payers only
- Google reviews describe login and support frustrations
- Paid tiers are quote-based
Pricing
Best For
Key Features / USPs
Our Verdict
Reviews from Reddit, Google, and Trustpilot
Google“Rated 2.5 out of 5 from 24 reviews.”Read on Google
Trustpilot“No Trustpilot reviews yet.”
Reddit“No Reddit reviews yet. ”
Average Review Score and Summary of Reviews
4. UHIN
UHIN
Murray, UT
4.8 / 5 · Our rating
Best for
Utah-area providers and anyone who wants a nonprofit, accredited clearinghouse
Company Overview
Pros and Cons
Pros
- Nonprofit, mission-driven clearinghouse
- Reported EHNAC accreditation and SOC 2 certification
- Real-time web services, portal, and SFTP options
- Strong Google rating from a small base
Cons
- Strongest in Utah, with national reach through connections
- Few reviews on major platforms
- Pricing is posted on its site but varies by service
Pricing
Best For
Key Features / USPs
Our Verdict
Reviews from Reddit, Google, and Trustpilot
Google“Great organization with a very forward-looking mentality. Everyone on their team, from the board down to the individual employees, are passionate about improving the quality and completeness of health care data.”
Trustpilot“No Trustpilot reviews yet.”
Reddit“No Reddit reviews yet.”
Average Review Score and Summary of Reviews
5. Office Ally
Office Ally
Vancouver, WA
4.2 / 5 · Our rating
Best for
Small practices that want a free clearinghouse for claims
Company Overview
Pros and Cons
Pros
- Free claim submission to participating payers
- Highly rated by users on G2 and Capterra
- Eligibility, remittances, and templates for repeat claims
- Long-standing company with a large user base
Cons
- Free pricing covers participating payers only
- Some reviewers describe a dated interface and support delays
- Advanced analytics are limited compared with enterprise tools
Pricing
Best For
Key Features / USPs
Our Verdict
Reviews from Reddit, Google, and Trustpilot
Google“Office Ally has provided an excellent billing service for years. As a solo healthcare practitioner, I have relied on them for years.”
Trustpilot“You are constantly on the cutting edge, making it easier for my company to file medical claims and receive timely payments.”
Reddit“No Reddit reviews yet.”
Average Review Score and Summary of Reviews
6. Experian Health
Experian Health
Franklin, TN
3.7 / 5 · Our rating
Best for
Hospitals and groups that want claims editing with analytics and a backup route
Company Overview
Pros and Cons
Pros
- Best in KLAS 2024, and an 88.4 score in 2025
- Claims editing, status, and denial workflows with analytics
- Positioned as a primary or backup clearinghouse
- Broader revenue cycle tools from the same vendor
Cons
- Pricing is quote-based
- Aimed at hospitals and larger groups
- Few public user reviews outside KLAS
Pricing
Best For
Key Features / USPs
Our Verdict
Reviews from Reddit, Google, and Trustpilot
Google“Rated 3.7 out of 5, but with only 3 reviews, too few to quote.”Read on Google
Trustpilot“No Trustpilot reviews yet.”
Reddit“No Reddit reviews yet.”
Average Review Score and Summary of Reviews
7. Quadax
Quadax
Middleburg Heights, OH
5.0 / 5 · Our rating
Best for
Hospitals, health systems, and labs that want claim editing plus a provider clearinghouse
Company Overview
Pros and Cons
Pros
- Reported Best in KLAS 2026 for claims management and clearinghouse
- Claim editing built for facility and lab billing
- Eligibility, remittance, and denial tools alongside the clearinghouse
- Established company with a long operating history
Cons
- Pricing is quote-only
- Focused on facilities and labs more than small practices
- Few public user reviews outside KLAS
Pricing
Best For
Key Features / USPs
Our Verdict
Reviews from Reddit, Google, and Trustpilot
Google“Rated 5.0 out of 5, but with too few written reviews to quote.”Read on Google
Trustpilot“No Trustpilot reviews yet.”
Reddit“No Reddit reviews yet.”
Average Review Score and Summary of Reviews
8. Claim.MD
Claim.MD
Pecos, NM
– / 5 · Our rating
Best for
Small and mid-size practices that want posted prices and a simple web clearinghouse
Company Overview
Pros and Cons
Pros
- Published monthly plans with no setup fee
- Web portal for claim correction and tracking
- Real-time validation for professional and institutional claims
- On CMS's approved HETS 270/271 vendor list
Cons
- Smaller payer network than the national platforms
- Overages apply when volume passes a plan’s limit
- Limited public reviews on major platforms
Pricing
Best For
Key Features / USPs
Our Verdict
Reviews from Reddit, Google, and Trustpilot
Google“No Google reviews yet.”
Trustpilot“No Trustpilot reviews yet.”
Reddit“No Reddit reviews yet.”
Average Review Score and Summary of Reviews
9. Optum (Change Healthcare)
Optum (Change Healthcare)
Eden Prairie, MN
3.9 / 5 · Our rating
Best for
Large health systems and payers that need enterprise-scale claims connectivity
Company Overview
Pros and Cons
Pros
- One of the largest claims networks in the country
- Enterprise-scale reporting and analytics
- Connected to many practice management systems
Cons
- The 2024 cyberattack and its breach
- Onboarding and support can be complex for small accounts
- Pricing is quote-based
Pricing
Best For
Key Features / USPs
Our Verdict
Reviews from Reddit, Google, and Trustpilot
Google“No Google reviews yet.”
Trustpilot“No Trustpilot reviews yet.”
Reddit“No Reddit reviews yet. ”
Average Review Score and Summary of Reviews
10. Infinedi
Infinedi
Tulsa, OK
4.5 / 5 · Our rating
Best for
Practices that want a provider-paid clearinghouse with premium add-on services
Company Overview
Pros and Cons
Pros
- Provider-paid model, independent of any payer
- Accepts several claim formats, including 5010 and XML
- Premium services such as readable ERAs and patient statements
- Long operating history
Cons
- Smaller payer network than the national platforms, according to one industry guide
- Fees are higher than free routes
- Few reviews on major platforms
Pricing
Best For
Key Features / USPs
Our Verdict
Reviews from Reddit, Google, and Trustpilot
Google“I have been using Infinedi for my billing services ever since I opened my doors and I can’t tell you how pleased I am to use them. Great portal for providers, easy to understand, and overall makes billing much easier. Thanks!”
Trustpilot“No Trustpilot reviews yet.”
Reddit“No Reddit reviews yet”
Average Review Score and Summary of Reviews
Medical Billing Clearinghouses in the USA: Side by Side
| Clearinghouse | Type | Pricing model | Standout | Best for |
|---|---|---|---|---|
| Waystar | Cloud clearinghouse and revenue cycle platform | Quote-based | Best in KLAS 2025, with a 91.8 score | Deep claim editing |
| Stedi | API-first clearinghouse | Pay-as-you-go | 4.9 on G2 | Software and developers |
| Availity | Payer-backed network and portal | Free for many transactions, paid tiers quoted | 90.6 KLAS score for Essentials Pro | A free multi-payer portal |
| UHIN | Nonprofit clearinghouse | Published pricing | EHNAC accredited, SOC 2 certified | Utah and nonprofit buyers |
| Office Ally | Low-cost clearinghouse | Free to participating payers | 4.7 on Capterra, 4.6 on G2 | Small practices |
| Experian Health | Clearinghouse with analytics | Quote-based | Best in KLAS 2024, 88.4 in 2025 | Analytics and backup routing |
| Quadax | Facility and lab clearinghouse | Quote-only | Reported Best in KLAS 2026 | Hospitals and labs |
| Claim.MD | Web clearinghouse | Published monthly plans | On CMS's HETS vendor list | Predictable pricing |
| Optum (Change Healthcare) | Enterprise clearinghouse | Quote-based | Very large claims network | Large systems |
| Infinedi | Independent clearinghouse | Paid by provider | Provider-paid since 1986 | Small practices |
Clearinghouse vs Billing Company: What Each Does
People often search for a medical billing clearinghouse when they actually need a billing company, or the reverse. The difference is who touches the claim. A clearinghouse accepts, edits, and routes electronic transactions, while a billing company creates claims, follows up on denials, and manages the revenue cycle on your behalf.
| Question | Clearinghouse | Medical billing company | EHR or practice management |
|---|---|---|---|
| Main job | Converts, edits, and routes claims | Prepares claims and works denials | Records care and generates charges |
| Touches patient data | Yes, as a covered entity | Yes, as a business associate | Yes, as the source system |
| Who it works for | You, or your biller | You | You |
| Typical cost | Per claim or monthly plan | Percentage of collections | Per-provider subscription |
| Where it fits | Between your software and the payer | Alongside your software and clearinghouse | At the start of the claim |
Most practices need all three layers, and many billing companies use a clearinghouse behind the scenes. If you outsource billing, ask which clearinghouse your biller uses and whether you keep your own account, so your claim history stays yours.
The Compliance Rulebook for Medical Billing Clearinghouses
A clearinghouse is a covered entity.
Under 45 CFR 160.103, a health care clearinghouse is a public or private entity, including a billing service, that processes health information from a nonstandard format into a standard transaction or the reverse. That makes it a covered entity alongside health plans and providers, with direct HIPAA duties.The National Standards Group enforces the transaction rules.
The CMS National Standards Group administers the HIPAA standards for the format and content of electronic administrative transactions, and it runs the Administrative Simplification Enforcement and Testing Tool, known as ASETT, which lets you check whether claims meet the standards.- The standard transactions
Claims travel as X12 files.
Providers who bill electronically use the ASC X12N 837 format, with 837P for professional claims and 837I for institutional claims, and the clearinghouse validates the file before it reaches the payer. - The standard transactions
Other transactions follow the same standards.
Payers answer with 835 remittance advice and 277 status messages, eligibility uses the 270/271 pair, claim status uses 276/277, and prior authorization uses the 278. - The standard transactions
Operating rules set how the exchange performs.
The operating rules adopted by HHS are written by CAQH CORE, and they set minimum standards for the electronic exchange of information beyond the transaction formats. - Medicare and state Medicaid
Medicare requires EDI enrollment.
Under the Medicare Claims Processing Manual, a trading partner completes an EDI enrollment form and signs an EDI agreement before it submits or receives Medicare transactions, so your clearinghouse must be authorized on your behalf. - Medicare and state Medicaid
Medicare expects electronic claims.
The CMS Electronic Billing and EDI Transactions page explains the Administrative Simplification Compliance Act requirement that claims be sent to Medicare electronically as a condition of payment, with limited exceptions. - Medicare and state Medicaid
Eligibility uses approved vendors.
CMS publishes a list of approved HETS 270/271 vendors that can exchange Medicare eligibility transactions. - Medicare and state Medicaid
States keep their own vendor lists.
Medicaid programs publish their approved clearinghouses, as in the MassHealth vendor list, so confirm your clearinghouse supports your state. - Security, breaches, and outages
Breach duties apply to clearinghouses.
HHS notes that covered entities must notify HHS within 60 days of discovering a breach, and the HHS Breach Portal lists large breaches, so check any vendor you shortlist. - Security, breaches, and outages
The Security Rule update is still a proposal.
HHS proposed a Security Rule update that would apply to health care clearinghouses and business associates, and while the rulemaking continues, the current Security Rule remains in effect. - Security, breaches, and outages
Excluded people cannot touch claims.
Federal programs will not pay for services involving anyone on the OIG exclusion list, so a clearinghouse should screen its staff and contractors. - Prior authorization
CMS is moving prior authorization to APIs.
The CMS Interoperability and Prior Authorization final rule requires impacted payers to build FHIR-based Prior Authorization APIs, with provisions due by January 1, 2026, and CMS has said it will not enforce the X12 278 standard against entities that use an all-FHIR approach. Ask each clearinghouse how it will support both.
Where Clearinghouse Claims Break
| Where it breaks | What it costs | What a good clearinghouse does |
|---|---|---|
| Claim rejected at the front end for a format error | Delayed submission | Validates the 837 file and returns a clear rejection reason |
| Payer-specific edit missed | Denial after acceptance | Applies current payer rules and updates its edit library |
| ERA enrollment not completed | Payments posted by hand | Completes ERA and EFT enrollment with each payer |
| Medicare EDI enrollment not on file | Claims not accepted | Confirms EDI enrollment before the first claim |
| Wrong payer ID or claim format | Rejected or misrouted claim | Maintains a current payer list and routes correctly |
| Eligibility response unreadable | Wrong patient balance | Returns 271 data in a readable, complete form |
| Single clearinghouse goes down | Claims stop for days | Offers a backup route and a written contingency plan |
| Acknowledgments ignored | Claims lost without notice | Tracks 999 and 277CA reports and alerts you |
| Breach not reported on time | Compliance exposure | Notifies you promptly under the Breach Notification Rule |
How to Choose a Medical Billing Clearinghouse
Ask These Questions
Vague answers promise “clean claims.” Strong ones are specific. Ask these during your demo to make a more informed decision.
- PayersIs every payer I bill on your payer list, and how often is the list updated?
- EditsHow do you edit claims before submission, and who updates payer-specific rules?
- RejectionsHow are rejections reported to me, and how quickly?
- ERADo you complete ERA and EFT enrollment for me, and with which payers?
- MedicareWill you handle my Medicare EDI enrollment, and how do you confirm acceptance?
- SecurityDo you hold SOC 2, HITRUST, or EHNAC status, and will you sign a Business Associate Agreement?
- OutagesWhat is your contingency plan for an outage, and can I connect a backup clearinghouse?
- Exit TermsWhat happens to my claim history, payer enrollments, and open claims if I leave?
Get the answers in writing
Send these 8 questions to every clearinghouse you shortlist, so you can compare the answers side by side.
Signals to Walk Away From
- A payer list that is not shared until after you sign
- No written plan for outages or a backup route
- Refusal to sign a Business Associate Agreement
- Fees that appear after signing, such as ERA, attachments, or extra Tax IDs
- Cancellation terms that run long and are not stated up front
Compliance Essentials Your Clearinghouse Should Already Know
Covered entity duties.
Security attestations.
Enrollment and authorization.
Outage and breach planning.
What Does a Medical Billing Clearinghouse Cost?
Free
$30 to $120
Varies
Mistakes Practices Make When Choosing a Clearinghouse
- 1
Relying on a single clearinghouse.
The 2024 Change Healthcare outage left many practices unable to send claims. Keep a backup connection for your largest payers. - 2
Assuming free covers every payer.
Free routes apply to participating or sponsoring payers only. Check your payer mix before you count on zero cost. - 3
Skipping ERA and EFT enrollment.
Without it, remittances arrive on paper or through portals, and payments are posted by hand. - 4
Choosing on payer count alone.
A long payer list does not help if your own payers are missing or its edits are weak. Test with your top ten payers. - 5
Ignoring security evidence.
A clearinghouse touches every claim. Ask for its latest SOC 2, HITRUST, or EHNAC status and its breach history.
How We Ranked These Clearinghouses
| Criterion | Weight | What we look at |
|---|---|---|
| Claim editing and clearinghouse depth | 30% | Edits, validation, status, ERA, and eligibility |
| Payer connectivity | 20% | Payer list, Medicare and Medicaid support, and enrollment help |
| Security and compliance | 15% | Business Associate Agreements, attestations, and breach history |
| Pricing transparency | 15% | Published pricing or a clear quote process, and contract terms |
| Verified client feedback | 10% | KLAS, G2, and Capterra ratings, with Google as a secondary note |
| Support and onboarding | 10% | Named contact, enrollment help, and response times |
Data sources
Review process
Conflict of interest disclosure: TruCare publishes this guide. TruCare is a billing company, not a clearinghouse, so it is not ranked here, and we accept no payment for placement. Read our editorial policy.
Final Picks: Which One Fits You?
- Waystar if you want deep claim editing and the highest combined ratings.
- Stedi if you are building billing into software.
- Availity if you want a free multi-payer portal and a clearinghouse route.
- UHIN if you want a nonprofit, accredited network, especially in Utah.
- Office Ally if you want a free route for a small practice.
- Experian Health if you want analytics and a backup clearinghouse.
- Quadax if you bill institutional claims for a hospital or lab.
- Claim.MD if you want posted monthly prices.
- Optum (Change Healthcare) if you need enterprise scale and keep a backup route.
- Infinedi if you want a provider-paid, independent clearinghouse.